Showing posts with label microsoft. Show all posts
Showing posts with label microsoft. Show all posts

Thursday, June 9, 2011

Microsoft and Me

As a blogger and interior designer, I use technology everyday but that doesn't mean that I know what I'm doing.  I end up figuring out a lot of things as I go but always wish I had more help.  So when Microsoft contacted me about styling their upcoming Preview event and said they would help with my tech needs, I immediately said yes!  While you may buy your laptops, phones and other tech products in modern looking stores, you take them home to a space that looks a lot like my desk above.  Microsoft has started to work with designers including Trading Spaces designer and HGTV's Design Star judge Vern Yip. You can read all about his recent Style Tips for Tech project with Microsoft on Apartment Therapy

The event that I am working on will introduce press to the latest products and accessories for the Xbox 360, Windows Phone and Windows laptop lines, in settings that look like the way you’d use them at home all styled by me.  Of course, as part of this I got to try out all the products myself. The one that I was the least excited about was the Xbox but the more I used it and learned what it could do, it became my favorite new product.  I thought it was all about video games, but did you know that you can use it to stream movies from Netflix and guide your yoga workout?  Neither did I!  I look forward to not only showing you photos of the event next week but also sharing some of the great tips and tricks I learned from the Microsoft team.  I'll also be giving away some great new products so definitely check back for more details! 

Thursday, April 9, 2009

Customer Service - Alive & Well at Microsoft

In a world that is often times devoid of personal service and lacking in corporate accountability I was AMAZED at this email I received today.


Hi Jackie-
My name is Jeff and I work with the Windows Outreach Team. Sorry to hear that your experience with Vista hasn’t been what you had hoped for. I’m not sure if these tips will fix your specific problems, but nonetheless they should help speed up your computer a bit.
http://windowshelp.microsoft.com/Windows/en-US/help/83ec0ffe-ee04-4d53-8b87-25d1f05c954e1033.mspx
Cheers,
Jeff
Windows Outreach Team


Well my new friend Jeff let me just say that in my few years on this earth and as an author who writes books teaching design professionals how they should provide exemplary customer service to their clients I am blown away by your quick and helpful response. I posted this blog entry last night around midnight west coast time and I received your email sometime between then and 10 am this morning. You were hard at work trying to solve my problem even while I was sleeping!

Now I am new to Vista but I am a die hard PC user (yes, I originally was a MAC but I jumped ship years ago) I am sure that most of the difficulty that I am encountering can be put down to user error and a learning curve. But how splendid to know that Bill Gates is monitoring his web hits regarding potential problems and sending helpful employees like Jeff to solve our problems and put our minds at ease.

My husband is a militant MAC head and thinks my loyalty to the PC is insane, but is Steve Jobs up late at night sending out